Vital Solutions is committed to your security. It is paramount and pervasive among all parts of our business including Staffing, Operations and Technology.
Vital employs only experienced account representatives who meet rigorous security standards and complete a thorough training program. Supervisors monitor calls and activity for both performance and compliance.
Our facility is equipped with visual surveillance and biometric entry devices to guarantee that all operations are conducted in a protected environment. Vital policies and procedures are both strict and thorough, and include guidelines for secure document processing and shredding. They were written to protect against identity theft and provide you with confidence that your customers' security will not be compromised.
Our account processing systems include PGP Encryption capabilities, and a Secure FTP server is in place for protected file transfer. Our recovery program payments are processed through our secure Payment Processing Department to ensure you and your customers the safest and most effective service possible.
Our systems are protected by a full UPS system and a generator, and we have built-in server redundancy. The Vital LAN is secured by the most advanced available technology to protect you and your customers.
Believing in a true partnership with your company, Vital Solutions, Inc. provides you with complete access to your program. On-site and remote monitoring of your accounts is standard procedure at Vital.
Vital's telephone and dialer systems have monitoring capabilities. We conduct daily call monitoring and file audit reviews ensuring collector performance, procedures adherence and FDCPA compliance.
While on-site, you will have a dedicated workspace that includes a computer, telephone and fax capabilities where you will can directly monitor calls. In addition, you will have access to vital information about performance and results through our customized Web browser.