They are absolutely the best! Our philosophy is to hire industry experienced people, then properly train, motivate and lead them. We support them with proper tools and technology, and then follow up with evaluations and ongoing training. It Works!
Leadership - Original owners provide on-site, full-time leadership
Experience - The Vital Solutions, Inc. team is built on industry experience, with full time employees averaging 4 years and supervisors averaging 8 years
Staffing - Our Account Representatives meet rigorous background checks including a criminal record search, drug testing and previous employment verification
Training - Employees complete a minimum of five days of comprehensive classroom training initially, and ongoing training development during their first 90 days ( Depending on client program requirements, specific client training may also be done)
Monitoring - All employees are closely monitored both during and after training to ensure compliance with both Vital Solutions’ and the client’s performance standards
Quality Management - 100% call recording and custom scorecards are used to ensure compliance and positive consumer experience