Our professional staff successfully services both prime and sub-prime loans while maintaining positive customer relationships and protecting your public image.

Credit Card Specialization

The Right Outsourcing Choice

Let Vital Outsourcing Services function as your Credit Card Collection Department for both Early and Late Stage accounts. Our professional staff successfully services both Bankcard and Retail card portfolios while maintaining positive customer relationships and protecting your public image. VOS’ goal is to improve your profitability and raise your current service and performance standards.

Vital skip tracing is second to none which makes connecting with your customers one of our best talents. We utilize the latest technology and highly trained representatives to locate previously “unreachable” customers. The result is improved effectiveness of automated letters and increased contact rates. This strategy minimizes delinquency rolls by maximizing Right Party Contacts (“RPC”) which is our core competency to increasing your bottom line.

Your off-site Vital Collection team is an ideal disaster recovery partner. In the event of tornado, hurricane or other events that disrupt production, Vital is available immediately to support a seamless transition for your customers, preventing disruption of servicing and ultimately saving you money.

Early Stage Delinquency Collections

  • Cost effective IVR-based roll rate reduction strategies
  • Dedicated leadership pushes performance metrics daily
  • Focused prime-time calling optimizes RPC
  • Flexible staffing and space available to staff large projects

Late Stage Delinquency Collections

  • Three day follow-up process with creative payment solutions including rolling back PAST DUE counter
  • Dynamic skip-tracing function, increasing RPC and minimizing write-off exposure
  • Automated digital message support programs
  • Mail shop for letter and statement integration

Contact

(678) 578-1020
Give us a call to speak with a Sales Executive to personally discuss how Vital can positively impact your bottom line profitability with our Outsourcing, Recovery and Vendor Risk services.
Our professional staff successfully services both Bankcard and Retail card portfolios while maintaining positive customer relationships and protecting your public image. VOS’ goal is to improve your profitability and raise your current service and performance standards.